Delivering What
Matters Most.
Assurance.
Case studies across Recovery & Stabilization, Done-For-You execution, and PMO Leadership — each one a real engagement, a real problem, a real result.
What we do
The Three Ways Kivify, Drives Results
🔴
Recovery & Stabilization
Programs off the rails, stakeholder confidence eroding, schedules blown. We step in, restore control, and rebuild a credible path forward.
⚡
Done-For-You
From pilot to full-scale execution. We own the delivery — structuring, operationalizing, and driving outcomes you can measure.
🏛️
PMO / Program Leadership
Senior leadership for complex portfolios. We establish governance, elevate teams, and position the PMO as a strategic asset.
Public Sector:
$9M → $31M Disbursements
Challenge
Low disbursement rates, rising financial exposure and reputational risk for the IDB and Government of Barbados. Interest accruing while benefits went unrealized.
Intervention
Focused delivery assessment, clarified ownership, structured execution plan. Uplifted 100+ Project Managers with targeted training.
Sustained
Introduced real-time visibility layer to reduce manual coordination, prevent regression, and enable faster escalation decisions.
3.2 x
Increase in ASnnual Disbursements.
100+
Project Managers Uplifted
Outcome: Restored confidence, reduced financial leakage, and embedded a sustainable execution model across both institutions.
FTTH:
Zero to Fiber Market Leader
A telco's fibre pilot had no structure, no execution discipline, and no proof of commercial viability. Capital was at risk.
Operationalize Pilot
Defined sale, install & service model
Validate in 30 Days
Secure Investors Confidence
Scale to Market
Led Execution through growth
~70%
Household penetration archieved
100+
Same-day Intsallation
3 years
Consecutive Revenue Target exceeded
Salesforce Program:
1 Year Behind → Delivered
Before Kivify
Program ~12 months behind schedule
Stakeholder confidence deteriorating
Fragmented ownership & strained relationships
No credible path forward
→
AFTER KIVIFY
Stakeholder alignment restored in 6 weeks
Recovery plan approved & in motion
2 successful deployments delivered
Program stabilized & transitioned in 5 months
Engaged by the Salesforce partner in a private security deployment — assessed delivery, rebuilt trust across vendor and client leadership, and defined a risk-informed execution plan anchored by a robust test strategy.
Mobile RAN:
$6.3M Capital Enabled,
Delivered Early
Challenge
Aging network, declining CX, rising churn — with no quantified data to justify capital spend.
Intervention
Comprehensive network performance analysis to quantify gaps and build the $6.3M investment case.
Execution
Led end-to-end modernization — hardware vendor coordination, staging, installation, testing & configuration across all sites.
3 Weeks
Ahead fo Schedule
NPS
Sustained Improvement over multiple Quaters
Stabilized churn, improved customer experience, and enabled the business to meet rising demand.
What we dO
Government Strategy:
#1 in the Caribbean
14-month initiative to reposition a national services sector across priority international markets — requiring synchronized execution across agencies, stakeholders, and channels.
DIGITAL EXPERIENCE
Improved Customer Interaction and Accessibility
MARKETING CLOUD
Target Engagement and Campaign Management
SERVICE CLOUD
Streamlined case Management and Operations
GOVERNANCE
Adoption Cadence, Reporting and Acountability
Delivered a fully integrated Salesforce platform — improving customer visibility, streamlining operations, and positioning the organization for scalable growth.
What we do
The Three Ways Kivify, Drove Results
A CSP lacked an integrated customer platform — fragmented across sales, marketing, and service, limiting growth and customer visibility.
3.4 M
Campaign Impressions
24,506
Verified Clicks
354
Verified Leads Generated
58%
Campaign Awareness
#1 Caribbean ranking for outsourcing awareness — achieved through disciplined program leadership, governance, and cross-channel execution.
Corporate Rebrand:
5 Markets. One Launch. On Time.
Non-negotiable deadline tied to pre-committed public and internal milestones. Misalignment meant reputational risk at launch.
Retail, digital, legal & finance — all requiring synchronized execution across locations, apps, billing, entity names, and vendor contracts.
Kivify readiness assessment identified critical gaps across all domains, informing a coordinated model for on-time launch.
Delivered on time in first market. Execution model adopted to drive synchronized rollout across remaining markets.
SCOPE
5 Markets
Unified under a single brand across all customer, operational & legal touchpoints
RESULT
On Time Launch
Synchronized across all channels. Model retained for subsequent market rollouts.
Precision Execution,
Under Pressure
FINTECH VENDOR TRANSITION
Mid-delivery vendor switch with a hard year-end freeze deadline. Slow delivery, data migration in flight, and stakeholder frustration.
Delivered within 5 weeks of original stretch target. Went live ahead of year-end freeze with a stronger delivery foundation.
DATA INTEGRITY PROGRAM
Org preparing for a $10M billing system launch — with hidden data integrity risks that could have undermined the entire investment.
Surfaced and quantified risks ahead of launch. Secured C-suite alignment for a phased remediation program — protecting the full $10M.
Building PMOs
That Last Beyond the Engagement
"Uplifted a team of junior PMs from maturity level 2 to level 3 over a 2-year period — ready for expanded, complex portfolios across markets."
Head of Program Management Office
📊 PM scorecard driving 88.3% balanced score — adopted by extended teams across the org
🎯 Purpose · People · Process model aligned department to C-Suite missions
🌍International IPMO — transitioned from regional to global, consolidating 3 PMOs into one enterprise unit
🏆Highest delivery rate in 2025 — fewer than 5 projects rolled over into the following year
⚙️Tiered gating, portfolio-wide governance, and centralized intake — all deployed across 100% of active projects
Across Selected Engagements
The numbers Speak.
A CSP lacked an integrated customer platform — fragmented across sales, marketing, and service, limiting growth and customer visibility.
3.2×
Disbursement growth
(Public Sector IDB)
~70%
Fibre market penetration
(FTTH Telco
$6.8M
Capital investment enabled
(Mobile RAN)
6 Wks
Stakeholder alignment restored
(Salesforce Recovery)
3.2×
Disbursement growth
(Public Sector IDB)
~70%
Fibre market penetration
(FTTH Telco
$6.8M
Capital investment enabled
(Mobile RAN)
$10M
Investment protected
(Data Integrity Program)
Every engagement
is an outcome,
not just a project.
Whether you need recovery, execution, or leadership — Kivify delivers
Public Sector:
$9M → $31M Disbursements
Challenge
Low disbursement rates, rising financial exposure and reputational risk for the IDB and Government of Barbados. Interest accruing while benefits went unrealized.
Intervention
Focused delivery assessment, clarified ownership, structured execution plan. Uplifted 100+ Project Managers with targeted training.
Sustained
Introduced real-time visibility layer to reduce manual coordination, prevent regression, and enable faster escalation decisions.
3.2 x
Increase in ASnnual Disbursements.
100+
Project Managers Uplifted
Outcome: Restored confidence, reduced financial leakage, and embedded a sustainable execution model across both institutions.
Mobile RAN:
$6.3M Capital Enabled, Delivered Early
A telco's fibre pilot had no structure, no execution discipline, and no proof of commercial viability. Capital was at risk.
Operationalize Pilot
Defined sale, install & service model
Validate in 30 Days
Secure Investors Confidence
Scale to Market
Led Execution through growth
~70%
Household penetration archieved
100+
Same-day Intsallation
3 years
Consecutive Revenue Target exceeded
Salesforce Program:
1 Year Behind → Delivered
Before Kivify
Program ~12 months behind schedule
Stakeholder confidence deteriorating
Fragmented ownership & strained relationships
No credible path forward
→
AFTER KIVIVFY
Stakeholder alignment restored in 6 weeks
Recovery plan approved & in motion
2 successful deployments delivered
Program stabilized & transitioned in 5 months
Engaged by the Salesforce partner in a private security deployment — assessed delivery, rebuilt trust across vendor and client leadership, and defined a risk-informed execution plan anchored by a robust test strategy.
FFTH:
Zero to Fiber Network Leader
A telco's fibre pilot had no structure, no execution discipline, and no proof of commercial viability. Capital was at risk.
Operationalize Pilot
Defined sale, install & service model
Validate in 30 Days
Secure Investors Confidence
Scale to Market
Led Execution through growth
~70%
Household penetration archieved
100+
Same-day Intsallation
3 years
Consecutive Revenue Target exceeded
Salesforce Program:
1 Year Behind → Delivered
Before Kivify
Program ~12 months behind schedule
Stakeholder confidence deteriorating
Fragmented ownership & strained relationships
No credible path forward
→
AFTER KIVIVFY
Stakeholder alignment restored in 6 weeks
Recovery plan approved & in motion
2 successful deployments delivered
Program stabilized & transitioned in 5 months
Engaged by the Salesforce partner in a private security deployment — assessed delivery, rebuilt trust across vendor and client leadership, and defined a risk-informed execution plan anchored by a robust test strategy.
What we do
Government Strategy:
#1 in the Caribbean
14-month initiative to reposition a national services sector across priority international markets — requiring synchronized execution across agencies, stakeholders, and channels.
DIGITAL EXPERIENCE
Improved Customer Interaction and Accessibility
MARKETING CLOUD
Target Engagement and Campaign Management
SERVICE CLOUD
Streamlined case Management and Operations
GOVERNANCE
Adoption Cadence, Reporting and Acountability
Delivered a fully integrated Salesforce platform — improving customer visibility, streamlining operations, and positioning the organization for scalable growth.
Corporate Rebrand:
5 Markets. One Launch. On Time.
Non-negotiable deadline tied to pre-committed public and internal milestones. Misalignment meant reputational risk at launch.
Retail, digital, legal & finance — all requiring synchronized execution across locations, apps, billing, entity names, and vendor contracts.
Kivify readiness assessment identified critical gaps across all domains, informing a coordinated model for on-time launch.
Delivered on time in first market. Execution model adopted to drive synchronized rollout across remaining markets.
SCOPE
5 Markets
Unified under a single brand across all customer, operational & legal touchpoints
RESULT
One time Launch
Synchronized across all channels. Model retained for subsequent market rollouts.
Building PMOs
That Last Beyond the Engagement
"Uplifted a team of junior PMs from maturity level 2 to level 3 over a 2-year period — ready for expanded, complex portfolios across markets."
Head of Program Management Office
📊 PM scorecard driving 88.3% balanced score — adopted by extended teams across the org
🎯 Purpose · People · Process model aligned department to C-Suite missions
🌍International IPMO — transitioned from regional to global, consolidating 3 PMOs into one enterprise unit
🏆Highest delivery rate in 2025 — fewer than 5 projects rolled over into the following year
⚙️Tiered gating, portfolio-wide governance, and centralized intake — all deployed across 100% of active projects
Clarity to Assurance — from first conversation to final delivery.
Senior Project & Program Leadership powered by the Vested Project Leadership Framework™.
Our Guiding Principles make the difference.
Truth over theatre • Outcomes over activity • Ego off the table • Purpose drives priority • Capability over chaos
© 2026 Kivify Inc.